Shipping & Delivery Policy

Payment Methods

We offer flexible and secure payment options:

Prepaid Payments (via UPI, Netbanking, Cards)
Cash on Delivery (COD) — available for orders below ₹499, with a COD charge of ₹70

Shipping Rates

Free Shipping on all orders above ₹499
For orders below ₹499, a nominal shipping fee may apply at checkout

⏱ Processing & Delivery Time

Orders placed before 12 noon IST usually ship the same business day
Delivery timeline: 3 to 5 business days across most locations in India
Rural or remote areas may take slightly longer depending on courier availability

🔁 Returns & Cancellations

We hope you fall in love with our mountain-sourced teas! However, if something doesn’t feel right:

Cancellations on Prepaid Orders: Eligible for a credit voucher, not a refund
COD Orders: Cannot be cancelled after dispatch

Note: All herbs are packed fresh per order, so we do not accept returns for reasons of taste preference.

📞 Need Help?

We’re just a message away.

📧 Email: helpdesk@mountainbrewtea.com
📞 Call or WhatsApp: +91 9560859622

Thank you for choosing MountainBrew.
Brew slow. Sip wild. Heal naturally.